Frequently Asked Questions

Yes. We support airport meet-and-assist, transfers, accommodation, delegate movement, hospitality desks, safari extensions, and full on-ground coordination for international groups arriving in Kenya.

Yes. CTK can act as your Kenya-based DMC partner, giving you one local team to coordinate suppliers, venues, logistics, transport, accommodation, and destination experiences.

We support small executive groups, mid-size corporate teams, and large delegate movements. Whether you are planning for 10 senior executives or 1,000+ delegates, we can help structure the logistics and supplier support around your event requirements.

Yes. We design short pre- and post-conference safari extensions for delegates, executives, partners, and corporate groups. Popular options include Masai Mara, Amboseli, Lake Naivasha, Lake Nakuru, Nairobi National Park, Laikipia, and the Kenya Coast.

Yes. We can arrange private transfers, protocol-sensitive movements, premium accommodation, discreet handling, private dining, executive experiences, and tailored safari or retreat programmes.

Yes. We help source suitable venues and accommodation depending on your group size, event objective, budget, preferred location, and delegate profile.

Yes. We coordinate airport transfers, VIP vehicles, shuttle services, delegate transport, safari vehicles, and movement between hotels, venues, airports, restaurants, and experience locations.

Once we have your event dates, group size, preferred location, budget range, accommodation needs, and programme objective, we can prepare an initial proposal and refine it with you as details become clearer. For standard MICE enquiries, we aim to respond within 24–48 hours.

We manage meetings from 5-person board meetings to 500+ attendee conferences. Our venue network spans boutique boardrooms to large convention centers.

Yes for standard requirements. We recommend at least 48 hours notice for optimal venue selection and preparation.

Absolutely. We organize meetings in coastal venues, safari lodges, mountain retreats, and all major towns across Kenya.

We design programs including safari adventures, coastal retreats, mountain expeditions, cultural immersions, and wellness getaways. Each matches your company culture and recognition goals.

From intimate groups of 10 VIPs to large teams of 100+. We scale logistics to ensure every participant has an exceptional experience.

Absolutely! We integrate professional team building exercises, leadership challenges, and bonding activities into the travel experience.

Most programs run 3-7 days. We customize shorter weekend getaways or extended 10-day adventures based on your objectives.

We offer beachfront, wildlife-adjacent, luxury yacht, rooftop, and other unique locations that inspire creativity and connection beyond traditional spaces.

We provide industrial generators, portable Wi-Fi, Bluetooth headphone systems for noise-sensitive areas, and complete AV tailored to each environment.

We deploy rangers for game park events, lifeguards for waterside conferences, 24/7 security, and all necessary safety equipment for each setting.

Absolutely! We create packages including game drives, lakeside boat rides, beach escapes, and cultural tours to enrich your conference experience.

We handle product launches, trade shows, exhibitions, brand activations, roadshows, corporate celebrations, gala dinners, and experiential marketing events.

Yes! Our design team creates custom booths from concept to construction, including graphics, lighting, furniture, and technology integration.

Absolutely. We provide hosts, brand ambassadors, product demonstrators, registration staff, and technical support personnel.

Yes, we specialize in outdoor events including festivals, beach activations, and roadshows. We handle tents, generators, security, and all outdoor logistics.

The best time depends on what you want to experience. The dry seasons — January to March and July to October — offer excellent wildlife visibility. The Great Migration peak in the Masai Mara typically falls between July and September. Some signature experiences, cultural journeys and beach escapes are enjoyable year-round. Our team can advise based on your specific collection and destinations.

Yes. Our Kenya Family Safaris and Multigeneration Travel collection is designed for families with children of all ages. We select child-friendly lodges, use private vehicles, build in flexible pacing, and incorporate activities that work for different ages.

Inclusions vary by itinerary and accommodation level but typically cover private transport or domestic flights, accommodation, park and conservancy fees, guiding, selected meals, and on-ground coordination. We provide a clear inclusions list with every proposal.

Yes. Please share any dietary, mobility, medical or comfort requirements when you enquire. We factor these into lodge selection, vehicle choice, routing and pacing.

Yes. Travel insurance including medical evacuation cover is strongly recommended for all Kenya safaris. Guests with pre-existing medical conditions should confirm their coverage before travel.

CTK Signature Experiences are curated journeys built around a specific theme — human origins, conservation, agri-tourism, Rift Valley lakes, Mount Kenya adventure, and others. They go beyond standard game drives and are designed for travellers who want depth and meaning beyond a checklist itinerary.

Yes. Our Senior-Friendly Kenya Safaris collection is designed for mature travellers aged 60 and above with gently paced itineraries, carefully selected accommodation, flexible game drives and small groups. Private and fly-in options are also available.

For most safaris, three to six months in advance is recommended, especially for peak season travel from July to October. Signature Experiences and specially curated journeys may require longer lead times.

Yes. We can integrate airport transfers, ground transport, SGR travel, domestic flights, private charters, hotel connections, safari movements and departure arrangements within one logistics plan.

Yes. We arrange airport reception, passenger coordination, group welcome services, transfer assistance and arrival or departure support.

Yes. We coordinate SGR bookings, passenger details, station transfers, group seating, luggage planning, reception and onward connections.

Yes. We coordinate delegate transfers, airport arrivals, hotel shuttles, venue movements, transport desks, passenger manifests and vehicle dispatch.

Yes. We coordinate transport throughout Kenya, including the coast, western Kenya, central Kenya, northern Kenya and the main safari destinations.

Yes. We coordinate aircraft and helicopter charter solutions through licensed aviation partners, subject to availability, weather, airstrip conditions and regulatory approvals.

Yes. We act as a local ground handler for international travel agents and tour operators, offering confidential handling, destination logistics, agreed commercial terms and operational support.

Yes. We provide application guidance, document checks and coordination support. Approval decisions are made by the relevant government authority.

We assist with disrupted transfers, missed connections, flight changes and urgent on-ground coordination. Medical and evacuation services are handled through appropriately licensed providers and valid travel insurance.

Routine transfers may sometimes be arranged at short notice, subject to availability. Group transport, SGR travel, charter flights, major events and remote-destination logistics should be planned as early as possible.

Scheduled flights operate on established routes and departure times. Private charters offer greater flexibility over timing, routing and passenger arrangements.

Yes. We coordinate scheduled domestic flights for individuals, families and groups, subject to availability and airline conditions.

Yes. We source charter options through licensed aviation operators based on the route, passenger numbers, schedule and luggage requirements.

Yes. Helicopter charters may be coordinated for executive travel, remote access, scenic flights and special projects, subject to availability and permissions.

Yes. We coordinate flying safaris, airstrip transfers, lodge connections and combinations of road and air travel.

Luggage limits vary according to the airline, route and aircraft type. Smaller aircraft commonly have stricter weight and baggage-size limits.

Where possible, we can arrange storage, separate road transport or another approved solution. This must be planned before travel.

Yes. We can explore group reservations, several scheduled flights or a private charter depending on the group size and programme.

Transfers can be included and coordinated with the confirmed flight schedule.

Charters should be planned as early as possible, especially during peak travel seasons, major events and periods of high safari demand.

Yes. We coordinate private and group transfers from Jomo Kenyatta International Airport, Wilson Airport, Moi International Airport, Kisumu International Airport and other airports and airstrips across Kenya.

Yes. Meet-and-assist can be added to a transfer for travellers requiring airport reception, passenger coordination, arrival guidance or additional departure support.

We coordinate purpose-built 4x4 safari Land Cruisers. Vehicle specifications and seating capacity depend on availability and the requirements of the itinerary.

Safari programmes are assigned experienced driver-guides with destination and wildlife knowledge. Language requirements should be discussed during the planning stage.

Yes. We coordinate coaches, vans, executive vehicles, airport arrivals, hotel shuttles, venue movements, transport desks, passenger manifests and on-site supervision for group programmes.

Yes. Vehicles can be arranged for transfers, full-day disposal, multi-day programmes, safari circuits and longer corporate or institutional assignments.

Yes. We arrange transfers and multi-day transport throughout Kenya, including the coast, western Kenya, central Kenya, northern Kenya and major safari destinations.

SGR rail booking and station coordination are handled under our dedicated SGR Rail Travel & Station Transfers page. Ground transport can be arranged to and from the railway station and for onward connections.

Child seats may be arranged when requested in advance, subject to availability. Please provide the child's age and approximate weight when making the request.

Accessibility requirements should be discussed during the enquiry stage. We will assess the available vehicle options and recommend the most suitable arrangement.

Yes. Separate luggage and support vehicles can be arranged for groups or programmes with significant baggage or equipment.

Standard transfers may be available at short notice, but advance booking is recommended. Conferences, large groups, safari vehicles, VIP assignments and remote-destination journeys should be booked as early as possible.

Come Travel Kenya coordinates transport through its operational resources and a network of selected transport partners. The vehicle assigned depends on the destination, group size, availability and required specifications.

Please provide the dates, pick-up and drop-off locations, number of passengers, luggage requirements, destinations, flight or train details, preferred vehicle and any special requirements.

The meeting point depends on the airport and terminal. Clear instructions will be shared before travel.

Yes. We monitor available flight updates and adjust the transfer arrangements where possible.

Yes. We coordinate manifests, welcome teams, passenger reconciliation, vehicles and hotel transfers for conferences and delegations.

Yes. We provide patient reception and transfer coordination. Wheelchair services should be requested through the airline in advance.

Yes. Meet-and-assist can be combined with private vehicles, coaches, safari transport, domestic flights or SGR connections.

Where authorised services are available, these may be arranged through approved providers and at additional cost.

Yes, subject to advance booking and confirmation.

Yes. CTK supports international travel agents, tour operators, companies and event organisers.

Yes. We coordinate individual and group reservations, subject to availability and Kenya Railways booking conditions.

Yes. We arrange transfers between stations, airports, hotels, safari destinations, residences and coastal resorts.

Yes. Rail travel can connect conveniently with Amboseli, Tsavo West, Tsavo East, Taita Hills and the Kenya coast.

Yes. We assist with passenger manifests, reservation coordination, station transfers, luggage vehicles and onward group movement.

Available classes depend on the selected train and current Kenya Railways arrangements. Our team will advise on the options available at the time of booking.

Yes. Passenger details must match the acceptable identification documents used for the journey.

We request coordinated seating for families and groups, but final seat allocation remains subject to the railway booking system and availability.

Our team will help adjust the connected transfers and onward arrangements where possible. Additional supplier or rescheduling costs may apply.

Early booking is recommended, especially for groups, weekends, public holidays and peak travel periods.

Most international visitors need an eTA. African Union citizens are exempt (except Libya and Somalia). EAC citizens can stay 180 days. We help determine if you need an eTA and assist with applications. Processing takes 3-5 business days.

Absolutely. We assist with tourist, business, and special pass extensions. Apply at least 7-14 days before expiry to avoid overstay penalties. Most tourists can extend once or twice for up to 3 months each time.

We facilitate all permit classes: Class A (self-employed), Class B (employment), Class C (dependents), Class D (projects), Class G (students), and Class M (missionaries). Processing typically takes 30-90 days depending on class.

A travel document issued by Kenya to foreign nationals with permanent residence. It allows international travel but doesn't grant citizenship. We assist with new applications, renewals, and replacements. Valid for 5-10 years.

We connect travelers with suitable insurance covering emergency medical care, evacuation, trip delays, cancellations, and safari/adventure activities to ensure protection throughout your journey.

Yes! We provide structured immigration facilitation for corporates, NGOs, institutions, and event organizers including eTA and permit guidance for delegates, coordination for bulk applications, and arrival support.